FAQ's

ABOUT US

We are a woman owned business located at the Lake of the Ozarks, Missouri. We partner with Indian artisans to create beautiful, handcrafted pieces. 

 

ABOUT OUR QUILTED GOODS
Our quilted pieces are handmade by Indian artisans. The cotton fabrics are handprinted and proudly sustainably made. 

QUESTIONS
We may be reached via email at hello@folklorecouture.com. We will respond to emails within 2 business days. Customer Service may not available to answer questions or requests on weekends or holidays.

SHIPPING
We ship from Missouri, USA! Shipping is via USPS or FedEx depending on the size of the order. Standard turnaround time (prior to shipment time) is 1-3 business days. Your shipment confirmation email will contain a tracking number. Unfortunately, Folklore Couture is not responsible for items lost in transit or any items that are confirmed delivered but customer reports undelivered. If your item shows delivered and you have not received it, we recommend checking with your local post office to verify exactly where the package was left. If your order is returned because you provided an incorrect shipping address or was classified "undeliverable" by USPS, it is not Folklore Couture's responsibility to pay additional shipping cost to resend it. 

RETURNS
Returns will only be honored if notified within 7 days of receiving your items. Items must be in new condition, original packaging and like new. Return shipping fees are the responsibility of the buyer.

DEFECTIVE ITEMS
If you feel you have received defective merchandise or you were shipped incorrect merchandise, please contact us within 3 days of receiving the item. 

WHOLESALE:

Boutiques looking to shop Wholesale with us can shop on Faire: Shop on Faire

NOTE: We do not allow our items to be sold on third party sites (such as Etsy, eBay or Amazon) - violators will no longer be allowed to order our products.

THANK YOU FOR YOUR BUSINESS!